FAQs

At this unsettling time, we want to reassure you that we are doing all we can to protect the health of our customers and our colleagues. This is always our top priority and will continue to remain so.

Our service is now contactless and fully socially distanced to protect you and us.

Please follow the most up-to-date guidelines on the Government website (https://www.gov.uk/coronavirus/) to confirm whether your personal circumstances mean that you should continue with your appointment as planned. In preparation for your appointment, we would request that you clear your vehicle as much as possible beforehand, removing personal items such as used face masks or tissues.

If having read our guidance, or the Government’s guidance, you feel that it would be best to reschedule your appointment, you can do so by visiting the Contact Us page

What to expect on the day of your appointment

Touchpoint Sanitisation

To give you peace of mind, we've enhanced our cleaning procedures. Our technician will disinfect door handles, the steering wheel and other frequently-touched areas of your vehicle both before and after the work.

British lab tested to kill and protect against 99.99% viruses and bacteria, including coronaviruses and noroviruses.
Up to 46 individual vehicle touchpoints sanitised.
Doesn't contain alcohol.

Our disinfectant is effective against all enveloped viruses as defined in EN 14476:2013 + A2:2019 including coronaviruses.

What to expect

For appointments at our Centres:

Most of our waiting rooms and toilet facilities are closed to ensure we can observe social distancing requirements. Unfortunately, you will not be able to wait while your appointment is being completed. Unless told otherwise, please plan to drop off and pick up your vehicle, and do not attempt to enter the Centre.
On arrival and departure, please ensure you adhere to the two-metre social distance required. Our technician will come to greet you, but won't shake your hand and will also keep back to protect you both.

For mobile appointments:

On arrival, our technician will stand back by two metres and won't shake your hand. To protect you both, please do not come within two metres of their work area.

For all appointments:

Your technician will show you where to place your keys so they can be sanitised, please stand back once they have been placed into the key box.
Before working on your vehicle, your technician will follow robust and strict procedures on cleanliness, PPE and sanitising.
The technician will sanitise critical touchpoints of your vehicle both before and after the work with a disinfectant proven to kill 99.99% of viruses.
Your vehicle will be protected using our car care protective covers, including seat and steering wheel protectors.

What we ask of you

For appointments at our Centres:

If you or a member of your household has a temperature or a cough, please rebook for once the 10-day isolation period has safely ended.

For mobile appointments:

If anyone is self-isolating at the location our technician will be visiting, please rearrange your appointment for after the self-isolation has ended.
While in normal times our technicians are extremely grateful for the offer of refreshments, they won't be able to accept them at the moment unfortunately.

For all appointments

We will require access to the interior of your vehicle to carry out our touchpoint sanitisation. To help us, please keep your vehicle tidy and remove any unwanted items (e.g. face masks) before your appointment.
Pay any balance you owe us online, in advance of your appointment. This avoids the need to use chip and pin.

Thank you for helping us to keep our service as safe as possible for you and for our technicians.