• We are in constant communication with our colleagues, including our technicians, to ensure that they are healthy and are following the latest advice from the health authorities
• Our technicians are cleaning their hands before and after every appointment
• We’ve removed the need for you to touch or sign our technician’s mobile device
• Our technician will wear new disposable gloves at the start of your appointment and dispose of them when finished
• We are following social distancing practices. Our technician will stand back by 2m and will ask you not to come within 2m of our work area where possible
• We’ve increased the cleaning regime in our centres

• If anyone is self-isolating at the location our technician will be visiting, please rearrange your appointment for after the self-isolation has ended
• If your appointment is at a centre and you or a member of your household has a temperature or a cough, please rebook for once the 14-day isolation period has safely ended
• While in normal times our technicians are extremely grateful for the offer of refreshments, they won't be able to accept them at the moment unfortunately
• In order to meet Government guidelines around social distancing, we have now closed the waiting areas in our Centres. If your appointment is at one of our Centres, you will need to drop off and pick up your vehicle. Please note, you will not be able to wait with it while your appointment is being completed.
• Pay any balance you owe us online, or we’ll send you a link to pay when our technician is on their way. This avoids the need to use chip and pin

We have received clarification from the UK Government that our business has been identified as critical to support key workers.

We will be operating a limited service during this time in order to support the nation by maintaining emergemcy vehicles and the vehicles of key workers as well as other identified groups such as carers of vulnerable individuals.

A key worker is someone whose job is vital to public health and safety during the COVID-19 lockdown. Our services will directly support those that are part of this category and their industries, which include:

• NHS
• Police
• Supermarkets
• Pharmacies
• Post offices
• Banks

to name a few. The full list can be found on the UK Government website.

Part of the stricter measures laid out by the Government includes instructions, ‘to travel to and from work, “but only where this is absolutely necessary”’.

We are continuously striving to strike a balance between the needs of our customers and our people. To ensure that we continue to have a healthy workforce who can support the needs of identified key workers and those who need their vehicle for critical travel, we have taken the decision to postpone all windscreen chip repairs for now.