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Thank you for contacting us. We will respond to your message as soon as possible.
You can arrange to make an appointment online for us to fix your damaged glass, by getting one of our mobile technicians to come to a place of your choice - at home, at work or wherever you are - at no extra cost. Book online today.
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If you'd like to write to us, here's our address:
1 Priory Business Park
Did we get it wrong?
You should receive excellent service from Autoglass® as we always aim to do our best; however there are times when things go wrong.
If you have a complaint, we will take it seriously, work hard to resolve the problem and do everything possible to make any necessary improvements to our policies, processes and procedures.
Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.
Here's how to get in touch:
Send us your complaint
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Thank you for providing us with the information we need to address your concerns.
We will get back to you as soon as possible by the communication method you have requested.
Thank you for providing us with the information we need to address your concerns. Our Customer Services team will get back to you as soon as possible.
Send your letter to our Customer Service Management team at:
1 Priory Business Park
Send your fax to the Customer Service Management team on 01234 279494
What will happen with your complaint?
Autoglass® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).
As part of our complaints promise we will:
- Treat you fairly.
- Have a dedicated expert to take responsibility and deal with your complaint.
- Use your experience and feedback to make our service and products better.
If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.
You can contact the FOS in these ways:
Financial Ombudsman Service
0300 123 9123 (free from most mobiles)
0800 023 4567 (free from landlines)
You can send an email to:
Or you can log on to their website:
You can call us on 0333 999 0100
Details on how you can manage your appointment and pay your balance can be found in your confirmation email.