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Sorry to hear that you've been having problems paying online. You can try refreshing the web page but if you're still unable to make a payment, you can pay your technician on the day of your appointment. We accept debit or credit card but please note we do not accept cash. Thanks

If your insurance does not cover glass damage, we can still help. Book online and we'll give you a quote before we carry out the work.

Please visit Autoglass® BodyRepair for more information. You can even get a quote for your damage here.

Don't worry if you're unable to send us photos of your damage. We can still carry out the work and will see you at the time of your appointment.

We're sorry but due to an increased demand in our service, we are only able to carry out glass repair and replacements for our insured customers and those that have an account with us.

If you need to talk to us about your appointment for today, please call the number in the text message we sent you this morning.

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Thank you for contacting us. We will respond to your message as soon as possible.

You can arrange to make an appointment online for us to fix your damaged glass, by getting one of our mobile technicians to come to a place of your choice - at home, at work or wherever you are - at no extra cost. Book online today.

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If you'd like to write to us, here's our address:
Autoglass®
1 Priory Business Park
Cardington
Bedford
MK44 3US



Did we get it wrong?

You should receive excellent service from Autoglass® as we always aim
to do our best; however there are times when things go wrong.

If you have a complaint, we will take it seriously, work hard to resolve the
problem and do everything possible to make any necessary improvements
to our policies, processes and procedures.

Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.

Here's how to get in touch:

Send us your complaint

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Thank you for submitting your complaint. Our Customer Services team will get back to you as soon as possible.

Email

Our email address is customer.services@autoglass.co.uk

Letter

Send your letter to our Customer Service Management team at:
Autoglass®
1 Priory Business Park
Cardington
Bedford
MK44 3US

Fax

Send your fax to the Customer Service Management team on 01234 279494

What will happen with your complaint?

Autoglass® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).

As part of our complaints promise we will:

  • Treat you fairly.
  • Have a dedicated expert to take responsibility and deal with your complaint.
  • Use your experience and feedback to make our service and products better.

If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.

You can contact the FOS in these ways:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

0300 123 9123 (free from most mobiles)
0800 023 4567 (free from landlines)

You can send an email to:
complaint.info@financial-ombudsman.org.uk

Or you can log on to their website:
www.financial-ombudsman.org.uk