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Save time on the phone with the answers to the 4 most frequently asked questions.

Usually, you can drive away one hour after a windscreen replacement, or immediately after a repair or side window replacement.

Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windscreen installations. The technician will advise you if any additional time is required.

Dont delay, get it fixed todayBook online

You can change your phone number or email address online. All you need to do is fill out the form below with the new information.

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Simply put, the cost will depend on three main factors:

  • The type of damage e.g. a chip or a crack
  • The piece of glass that is damaged e.g. the windscreen or side window
  • If your vehicle insurance covers you for glass damage

In general, if you have glass damage insurance cover and we can repair the existing piece of glass (e.g. a chipped windscreen) rather than having to replace it, the work we carry out will usually be free of charge for you.

To see more about our prices and how we take the hassle out of making an insurance claim, click on one of the links listed below.

Windscreen
Side window
Rear window
Hassle free claims

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Yes, absolutely.

Any repair or replacement – as well as the parts and workmanship – is guaranteed for as long as you own the vehicle.

When it comes to windscreen wipers, we guarantee these for 12 months from the date of our sale.

Our guarantee is in addition to your statutory rights.

Dont delay, get it fixed todayBook online

Got a question or want to book an appointment? Chat to us online or call us on 0333 999 0100.

Our team is available 24 hours a day to speak with you.

Calls to 0800 numbers are free and calls to 0844 numbers cost 5p per minute from a BT landline plus network connection charges. Mobile and other providers' charges may vary. Calls may be recorded for training purposes.

It takes less than 5 minutes to book a repair or replacement online. All we need is a few details about the damage.

Book online

Fill out the contact form below and one of our advisors will get back to you by 6pm tomorrow:

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You can arrange to make an appointment online for us to fix your damaged glass, by getting one of our mobile technicians to come to a place of your choice - at home, at work or wherever you are - at no extra cost. Simply click here to make an appointment online now.

To submit another email click here

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Emma
Customer Service Management Team

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MJ

Richard
Customer Service Management Team

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(We’re open Monday to Friday, 8:30am-5pm)

If you'd like to write to us, here's our address:
Autoglass®
1 Priory Business Park
Cardington
Bedford
MK44 3US



Did we get it wrong?

You should receive excellent service from Autoglass® as we always aim
to do our best; however there are times when things go wrong.

If you have a complaint, we will take it seriously, work hard to resolve the
problem and do everything possible to make any necessary improvements
to our policies, processes and procedures.

Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.

Here's how to get in touch:

By phone

Call us on 0800 011 3896. (We’re open Monday and Tuesday 8:30am to 6:00pm, Wednesday 8:30am to 5:00pm, Thursday and Friday 8:30am to 6:00pm and Saturday 9:00am to 1:00pm)

Email

Our email address is customer.services@autoglass.co.uk

Letter

Send your letter to our Customer Service Management team at:
Autoglass®
1 Priory Business Park
Cardington
Bedford
MK44 3US

Fax

Send your fax to the Customer Service Management team on 01234 279494

What will happen with your complaint?

Autoglass® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).

As part of our complaints promise we will:

  • Treat you fairly.
  • Have a dedicated expert to take responsibility and deal with your complaint.
  • Use your experience and feedback to make our service and products better.

If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.

You can contact the FOS in these ways:
Financial Ombudsman Service
South Quay Plaza
183 March Wall
London
E14 9SR

0300 123 9123 (free from most mobiles)
0800 023 4567 (free from landlines)

You can send an email to:
complaint.info@financial-ombudsman.org.uk

Or you can log on to their website:
www.financial-ombudsman.org.uk

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