What?

Tell us about the damage

tick

Your replacement glass

tick

Your details

Fill in your details to securely complete your booking.

tick

Your costs

Whether or not glass is covered by your insurance, we can help.

tick

Where and when?

Choose where and when you want us to do the work.

tick

Your summary

tick

1

2

3

4

5

aviva

Let's get your glass fixed

To make sure we can fix your glass, we need to know about your vehicle. The quickest way to do this is to enter your registration number, your details are in safe hands!

Tell us about your vehicle and the damage

We'll confirm the cost to you

Request your appointment

Enter your registration number (e.g. AB12 CDE)

helpinfo

Why are we asking?

We use your registration to identify the exact make and model of your vehicle – nothing else, you are in safe hands.

big triangle

Enter your vehicle details

Please tell us which window is damaged

Why are we asking?

This helps us find out what work will need to be done and how much it will cost you.

Windscreen

Rear window

Other window

More than one window

Why are we asking?

This helps us find out what work will need to be done and how much it will cost you.

Click on the damaged window

The picture shows all the windows on your vehicle. Choose the one that's damaged by clicking on it. "Front" is where the windscreen is.

More information

The picture shows all the windows on your vehicle. Choose the one that's damaged by clicking on it. "Front" is where the windscreen is.

Rear window
Side quarter
(rear, passenger)
Backlight left
Backlight right
Side quarter
(rear, driver)
Side vent
(rear, passenger)
Side vent
(rear, driver)
Side door
(rear, passenger)
Side door
(rear, driver)
Side quarter
(middle, passenger)
Sun roof
Side quarter
(middle, driver)
Side door
(front, passenger)
Side door
(front, driver)
Side vent
(front, passenger)
Side vent
(front, driver)
Side quarter
(front, passenger)
Side quarter
(front, driver)
Windscreen
1

Windscreen

1

Side quarter

(front, passenger)

1

Side quarter

(front, driver)

1

Side vent

(front, passenger)

1

Side vent

(front, driver)

1

Side door

(front, passenger)

1

Side door

(front, driver)

1

Side quarter

(middle, passenger)

1

Sun roof

1

Side quarter

(middle, driver)

1

Side door

(rear, passenger)

1

Side door

(rear, driver)

1

Side vent

(rear, passenger)

1

Side vent

(rear, driver)

1

Side quarter

(rear, passenger)

1

Backlight left

1

Backlight right

1

Side quarter

(rear, driver)

1

Rear window

Selected:

How many areas of damage are there?

Why are we asking?

The amount of damage affects how long it will take to fix the glass.

1

2 or 3

4 or more

Glass is cracked

Why are we asking?

The amount of damage affects how long it will take to fix the glass.

Do you have 2 or 3 chips?

Why are we asking?

The amount of damage affects how long it will take to fix the glass.

2

3

Why are we asking?

The amount of damage affects how long it will take to fix the glass.

How big is the damage?What does the largest area of damage look like?

Not sure?

If it's a small chip, we can usually repair it before it turns into a crack. If you're not sure of the size, we can still help.
Don't know

Smaller than
3mm (1/8 inch)

4cm (1½ inches)
or less

More than 4cm
(1½ inches)

Not sure?

If it's a small chip, we can usually repair it before it turns into a crack. If you're not sure of the size, we can still help.
Don't know

Has the damage been repaired before?

Why are we asking?

A previous repair often leaves a mark on the glass that looks like a chip. But if it's already been repaired it should now be as strong as the rest of your windscreen.

Why are we asking?

A previous repair often leaves a mark on the glass that looks like a chip. But if it's already been repaired it should now be as strong as the rest of your windscreen.

Is theany chip in the black band around the edge of the windscreen?

What if I don't have a black band?

If you don't have a black band around the edge of your windscreen, please answer "Yes" if the chip is within 3cm (1¼ inches) of the edge of your windscreen.

Yes

No

What if I don't have a black band?

If you don't have a black band around the edge of your windscreen, please answer "Yes" if the chip is within 3cm (1¼ inches) of the edge of your windscreen.

Is theany chip on the driver's side of the windscreen?

Why are we asking?

This can affect what type of work needs to be done.

Yes

No

Why are we asking?

This can affect what type of work needs to be done.

How big is the largest chip on the driver's side of the windscreen?

Why do we need to know?

A bigger chip could affect the driver's ability to see the road.

2cm (¾ inch)
or less

More than 2cm
(¾ inch)

Why do we need to know?

A bigger chip could affect the driver's ability to see the road.

Is theany chip on a part of the windscreen used by a head-up display?

What is a head-up display?

A system that displays driving information on your windscreen glass.

What is a head-up display?

A system that displays driving information on your windscreen glass.

Are any of the chips less than 10cm (4 inches) apart from each other?

Why are we asking?

This can affect what type of work needs to be done.

Why are we asking?

This can affect what type of work needs to be done.

What needs to be done?

We'll need to replace the windscreen

If your windscreen is cracked, it can't be repaired. So, we'll put in a new windscreen for you.

In the last 6 months we have completed glass replacements

What needs to be done?

You probably don't need a repair

Because the chip is very small, it will only affect the surface of the glass, not the deeper structure which keeps your windscreen strong. This means the damage won't spread, even during bad weather or bumpy journeys.

What needs to be done?

You probably don't need a repair

A previous repair leaves a round mark that often looks like a chip on the glass. It may also be slightly raised - you can feel it with your fingers.

What needs to be done?

It looks like we can repair your windscreen

Marks may still be visible on the glass after a repair but it will help prevent the chip from turning into a crack that will result in a more costly replacement.

To make sure that we can fix your glass, we will need photos of the damage. When you finish your booking, we'll send you a link by text or email. Use the link to send us the photos.

How long will it take?

It will take just 30 minutes per repair. A chip can turn into a crack at any time. That's why it's important to get your glass fixed as soon as possible.

In the last 6 months we have completed glass repairs

What needs to be done?

We'll need to replace the rear window

We'll put in a new rear window for you and clear away any broken glass.

In the last 6 months we have completed glass replacements

What needs to be done?

We'll need to replace your side window

We'll clean away the broken glass, replace your window and check if it opens and closes.

In the last 6 months we have completed glass replacements

What needs to be done?

We'll need to replace the small window, which is in the door of the vehicle

We'll put in a new window for you and clear away any broken glass.

In the last 6 months we have completed glass replacements