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Damage Index
What?

Tell us about the damage

Your costs

Whether or not glass is covered by your insurance, we can help.

Where and when?

Choose where and when you want us to do the work.

Your details

Fill in your details to securely complete your booking.

Your summary

Once you have completed your booking, you can log into your account to view and amend, if needed.

Let's get your glass fixed

To make sure we can fix your glass, we need to know about your vehicle. The quickest way to do this is to enter your registration number, your details are in safe hands!


Why are we asking?

We use your registration to identify the exact make and model of your vehicle – nothing else, you are in safe hands.

Enter your registration number (e.g. AB12 CDE)


Please enter a valid vrn

Sorry, we couldn't find that registration. Please check and try again.

vrn already booked error

Sorry, we can't find your vehicle.

Check that the number you have entered is correct or enter your vehicle details manually

Good news! We should be able to fix your
Volkswagen, Golf 1.8 SD, 2009, 5 doors

Not your vehicle?
If this isn’t your vehicle, you can enter your make and model manually.


Enter your vehicle details

Find your vehicle using the registration number

Good news! We should be able to fix your
Volkswagen, Golf 1.8 SD, 2009, 5 doors

Sorry, there was an error, please try again.

Please now tell us which window is damaged


Why are we asking?

This helps us find out what work will need to be done and how much it will cost you.


Click on the damaged window

The picture shows all the windows on your vehicle. Choose the one that's damaged by clicking on it. "Front" is where the windscreen is.

           
           
Selected:

How many areas of damage are there?

Why are we asking?

The amount of damage affects how long it will take to fix the glass.


How big is the damage?

What does the largest area of damage look like?

Not sure?

If it's a small chip, we can usually repair it before it turns into a crack. If you're not sure of the size, we can still help.

Don't know

When did the damage appear?


Is your vehicle second-hand?


Was the damage there when you purchased it?


Has the damage been repaired before?

Why are we asking?

A previous repair often leaves a mark on the glass that looks like a chip. But if it's already been repaired it should now be as strong as the rest of your windscreen.


How far apart are the damaged areas?

Why are we asking?
If the damage is too close together it can reduce the strength of the screen.

Click on the windscreen where your damage is

Insert Alt edge driver passenger
  • Click to make a selection
    Edge of the windscreen Driver’s line of vision Passenger’s line of vision
    Chip 1

    Edge of the windscreen Driver’s line of vision Passenger’s line of vision


This can affect what type of work needs to be done.

Where is the damage?

Insert Alt edge driver passenger
  • Click to make a selection
    Edge of the windscreen Driver’s line of vision Passenger’s line of vision
    Chip 1

    Edge of the windscreen Driver’s line of vision Passenger’s line of vision

  • Click to make a selection
    Edge of the windscreen Driver’s line of vision Passenger’s line of vision
    Chip 2

    Edge of the windscreen Driver’s line of vision Passenger’s line of vision


This can affect what type of work needs to be done.

Is the chip within 3 cm edge of the windscreen?

Are any of the chips less than 3cm (1.5in) from the windscreen’s edge?

Yes

No

This can affect what type of work needs to be done.

Is the chip in the driver's line of sight?

Are any of the chips in the driver's line of vision?

Yes

No

This can affect what type of work needs to be done.

How big is the damage on the driver's side of the windscreen?

Less than 1 cm

More than 1 cm

A bigger chip could affect the driver's ability to see the road.

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Does the damage look like any of these?

Some minor blemishes might not need repairing at all. If your damage looks like any of the options below, click the box to find out if you need a repair.

Previous repairs
If there’s a clear, visible mark on the glass, it may be from a previous repair. If you have a second-hand car or you’ve had your glass fixed before, check this carefully before you book your appointment.

Tree sap or an insect
It’s easy to confuse tree sap or an insect with a small chip. Find out how to clean the area to see if it comes away.

None of these
My damage doesn’t look like any of these – continue booking my appointment.

Still not sure?

If you want to talk to us about repairs call us on 0844 371 0039

What needs to be done?

It looks like we can repair your windscreen.

During a repair we clean the chip and inject it with a resin to repair the damage. We harden it with UV light so it's as strong as before. Then we polish your windscreen so the damage is almost invisible.


How long will it take?

What will it cost?

Is it safe to drive?

If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What's next?

To make sure we have the right glass for your vehicle, chat online to one of our expert advisors.

  • Our advisors are available 24/7
  • Current waiting time: Less than 60 seconds

What needs to be done?

It looks like we can repair your windscreen.

During a repair we clean the chip and inject it with a resin to repair the damage. We harden it with UV light so it's as strong as before. Then we polish your windscreen so the damage is almost invisible.


  • How long will it take?

    The work will take just 30 minutes per repair.

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If you're covered for glass damage, your insurance company will usually pay for the work.

    Just tell us who you're insured with and we'll take care of the paperwork.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What needs to be done?

We'll need to replace the windscreen

 

  • How long will it take?

    Your replacement will take around 90 minutes - this includes 30 minutes drying time.

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If your motor insurance covers you for glass damage you will usually only need to pay your excess.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What needs to be done?

We'll need to replace your side window.

We'll clean away the broken glass, replace your window and check if it opens and closes.

  • How long will it take?

    It usually takes 45-120 minutes to replace the side window.

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If your motor insurance covers you for glass damage you will usually only need to pay your excess.

    Tell us your insurance details and we can check your excess, if available to us through your insurer.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What needs to be done?

We'll need to replace the rear window.

We'll put in a new rear window for you and clear away any broken glass.

  • How long will it take?

    It usually takes 45-120 minutes to replace the rear window.

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If your motor insurance covers you for glass damage you will usually only need to pay your excess.

    Tell us your insurance details and we can check your excess, if available to us through your insurer.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What needs to be done?

We'll need to replace the %(damageWindowHumanReadable)

We'll put in a new window for you and clear away any broken glass.

  • How long will it take?

    It usually takes 45-120 minutes to replace the %(damageWindowHumanReadable).

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If your motor insurance covers you for glass damage you will usually only need to pay your excess.

    Tell us your insurance details and we can check your excess, if available to us through your insurer.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.

What needs to be done?

It looks like we can repair your window.

During a repair we clean the chip and inject it with a resin to repair the damage. We harden it with UV light so it's as strong as before. Then we polish your windscreen so the damage is almost invisible.

  • How long will it take?

    Your replacement will take around 90 minutes - this includes 30 minutes drying time.

    We can visit you in the morning, afternoon or evening at your preferred location.

  • What will it cost?

    If your motor insurance covers you for glass damage you will usually only need to pay your excess.

  • Is it safe to drive?

    If you're worried about driving with damaged glass, remember that we'll come to you to do the work.


Chat with Autoglass

We’re putting you in contact with James, one of our expert advisors, who will help you find the right replacement window for your vehicle in no time.

They will be with you in just 15 seconds.

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Call us or have us call you back

Call us on 0333 999 0100

Or arrange a free call back

Name:
Your telephone number including Area code:
Extension number
(if you have one)
When would you like us to call?
 
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We have found a number of options that might fit your vehicle.

What's next? One of our expert advisors would like to talk to you to find and stock the right piece of glass.

Tell us your details so that we can call you back at the most convenient time for you.

Name:
Your telephone number including Area code:
Extension number
(if you have one)
When would you like us to call?
 
close
One of our expert advisors would like to talk to you

What's next? One of our expert advisors would like to talk to you to find and stock the right piece of glass.

Tell us your details so that we can call you back at the most convenient time for you.

Name:
Your telephone number including Area code:
Extension number
(if you have one)
When would you like us to call?
 
Cancel

It sounds like we need to speak to you directly

To continue your booking, give us a call on 0844 371 0039 or come to your local Autoglass® branch.

Just a moment please…

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