Our quality & guarantee
Autoglass® guarantees its vehicle glasswork (both the parts we fit and our repair and installation workmanship) for as long as you own your vehicle. There are some limits to our guarantee. See below for more details.
We only provide you with the highest quality
The quality of the materials that we use
For windscreen replacement, we only use glass manufactured to OEM standards, whether sourced from original equipment manufacturers or other suppliers, ensuring that the glass we fit is as good as the original piece of glass we are replacing. We believe that the best replacement glass comes from the companies who supply the original glass to the world’s leading car manufacturers.
The quality of our technicians
Our National Skills Centre in Birmingham - the first ever automotive glazing training centre accredited by Thatcham and the IMI - provides every technician employed by Autoglass® with a rigorous training programme to ensure the highest quality of workmanship.
Autoglass® is also proud to hold the ISO 9001:2000 Certification of Quality Assurance.
We're here to help
At Autoglass® we do everything possible to get things right first time, every time. However, problems can occasionally occur and if one does we guarantee that we will act quickly to put matters right. In the unlikely circumstance that you do experience a problem simply call our dedicated Autoglass® Customer Care Line NOW on 0800 011 3896 to speak with one of our Customer Care Advisors.
The limits to our guarantee
- Our guarantee does not limit your statutory rights.
- Windscreen wipers we supply and fit are guaranteed for 12 months from the date of fitting against material or manufacturing defects only.
- If a windscreen chip we work on becomes a crack during our attempted repair, you will need a replacement windscreen. In that case you will have to pay any additional excess due for a replacement.
- Our calibration of any advanced driver assistance systems will be true and correct at the time of being performed and will not be the subject of our guarantee.