Save time on the phone with answers to our most frequently asked questions.
Usually, you can drive away 30 minutes after a windscreen replacement, or immediately after a repair or side window replacement.
Our technicians use the best materials, including the industry's first adhesive with a 30-minute drive-away time for windscreen installations. The technician will advise you if any additional time is required.
You can change your phone number or email address online. All you need to do is fill out the form below with the new information.
We are currently unable to update your details online. Please call us to speak to one of our advisors directly.
Thanks, we will now process your request. To make another request, click here
Any repair or replacement – as well as the parts and workmanship – is guaranteed for as long as you own the vehicle.
This is subject to the limits of our guarantee.
It takes less than 5 minutes to book a repair or replacement online. All we need is a few details about the damage.
Thank you for contacting us. We will respond to your message as soon as possible.
You can arrange to make an appointment online for us to fix your damaged glass, by getting one of our mobile technicians to come to a place of your choice - at home, at work or wherever you are - at no extra cost. Simply click here to make an appointment online now.
To submit another email click here
If you'd like to write to us, here's our address:
1 Priory Business Park
Did we get it wrong?
You should receive excellent service from Autoglass® as we always aim to do our best; however there are times when things go wrong.
If you have a complaint, we will take it seriously, work hard to resolve the problem and do everything possible to make any necessary improvements to our policies, processes and procedures.
Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.
Here's how to get in touch:
Call us on 0800 011 3896. (We’re open Monday and Tuesday 8:30am to 6:00pm, Wednesday 8:30am to 5:00pm, Thursday and Friday 8:30am to 6:00pm and Saturday 9:00am to 1:00pm)
Our email address is email@example.com
Send your letter to our Customer Service Management team at:
1 Priory Business Park
Send your fax to the Customer Service Management team on 01234 279494
What will happen with your complaint?
Autoglass® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).
As part of our complaints promise we will:
- Treat you fairly.
- Have a dedicated expert to take responsibility and deal with your complaint.
- Use your experience and feedback to make our service and products better.
If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.
You can contact the FOS in these ways:
Financial Ombudsman Service
South Quay Plaza
183 March Wall
0300 123 9123 (free from most mobiles)
0800 023 4567 (free from landlines)
You can send an email to:
Or you can log on to their website:
Got a question or want to book an appointment? Chat to us online
Our team is available from 8am - 8pm every day to speak with you.