Read some of the answers to our most frequently asked questions.
Your technician should arrive within your chosen appointment slot.
This can be found in your confirmation email and in the text messages we send you.
We won’t be able to give you a narrower timeslot, but your technician will let you know when they're on their way.
You can change your phone number or email address online. All you need to do is fill out the form below with the new information.
We are currently unable to update your details online. Please call us to speak to one of our advisors directly.
Thanks, we will now process your request. To make another request, click here
Any repair or replacement – as well as the parts and workmanship – is guaranteed for as long as you own the vehicle.
This is subject to the limits of our guarantee.
It takes less than 5 minutes to book a repair or replacement online. All we need is a few details about the damage.
Thank you for contacting us. We will respond to your message as soon as possible.
You can arrange to make an appointment online for us to fix your damaged glass, by getting one of our mobile technicians to come to a place of your choice - at home, at work or wherever you are - at no extra cost. Book online today.
To submit another email click here
If you'd like to write to us, here's our address:
1 Priory Business Park
Did we get it wrong?
You should receive excellent service from Autoglass® as we always aim to do our best; however there are times when things go wrong.
If you have a complaint, we will take it seriously, work hard to resolve the problem and do everything possible to make any necessary improvements to our policies, processes and procedures.
Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.
Here's how to get in touch:
Send us your complaint
We are currently unable to submit your complaint. Please try again.
Thank you for submitting your complaint. Our Customer Services team will get back to you as soon as possible.
Our email address is email@example.com
Send your letter to our Customer Service Management team at:
1 Priory Business Park
Send your fax to the Customer Service Management team on 01234 279494
What will happen with your complaint?
Autoglass® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).
As part of our complaints promise we will:
- Treat you fairly.
- Have a dedicated expert to take responsibility and deal with your complaint.
- Use your experience and feedback to make our service and products better.
If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.
You can contact the FOS in these ways:
Financial Ombudsman Service
South Quay Plaza
183 March Wall
0300 123 9123 (free from most mobiles)
0800 023 4567 (free from landlines)
You can send an email to:
Or you can log on to their website:
Need help? Chat to us online Call us on 0333 999 0100.
Details on how you can manage your appointment and pay your balance can be found in your confirmation email.
Calls to 0333 numbers are charged at local rate from both landlines and mobile networks. Calls to 0800 numbers are free. Calls to 0844 numbers cost 5p per minute from a BT landline plus network connection charges; mobile and other providers' charges may vary. Calls may be recorded for training purposes.