Talented and service-orientated people are hard to find, so when you join Autoglass^® we’ll do everything we can to hold on to you!

Our training and development opportunities not only give you the skills you need to do your job well, but the ability to provide terrific levels of service.  Whether you are a new or experienced technician, an advisor, a branch customer services advisor, or part of our support function and management teams, we’ll provide you with training for both professional and personal success.

Technicians

If you choose to become a technician you’ll attend our Startline Programme which is based at our National Skills Centre in Birmingham.  This two-week course provides you with essential Health & Safety training as well as guidance on how to provide customers with the best levels of service.  The course is split between classroom and hands-on fitting experience, giving you the knowledge and confidence to start yout Technician career in the best possible way.

And there’s plenty more opportunities to keep technicians equipped with the most up to date knowledge and skills – from Glass Repair and One Person Lift programmes to Ezi-Cut & Ezi-Wire training and Specialist Repair training.  All our Technicians are provided with training to enable them to achieve ATA accreditation in line with the Institute of the Motor Industry's professional standards.

Branch customer service advisors

When you join our branch customer service team, you’ll have access to a wide range of training opportunities to ensure you have the skills and knowledge to do your job well. These include systems, auditing, technical awareness, stock management, influencing and world-class service skills.

Customer contact centre advisors

As part of this team you’ll receive a comprehensive two week technical and skills development programme. You’ll then be invited to attend a three week coaching session led by our polishing team whose aim will be to help you address your own personal development needs.

There’s also our World Class Advisor Training – a series of courses to help all of our advisors provide the best levels of service for every customer who calls Autoglass^®.

Managers

We’ve a comprehensive range of courses to enhance both personal and professional skills, some specifically for our Branch Managers. This gives new managers an overview of all aspects of the business from audit and finance to technical awareness, people management and world class service. For experienced managers, we offer our Leadership Programme and we also support our potential managers with our Development Group for managers of the future.