Take a look at our job descriptions to see if you’ve got what it takes to be a Customer Contact Centre Advisor, Technician or Branch Manager.
A winning package for people who have a passion for providing great customer service over the phone.
As one of our Contact Centre Advisors you’ll often be the first person motorists talk to when they need our help. You’ll need to be welcoming, whilst able to calmly and quickly find the best solution. For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged, or you might be asked to explain the safety aspects of driving with damaged car glass. What you say and how you say it will leave a lasting impression with our customers so we’ll give you all the encouragement, training and confidence you need to do a great job.
As one of our contact centre advisors you will be based at our Autoglass® head office at Priory Business Park, Bedford. We’re next to the A421 Bedford Southern Bypass at its junction with the A603 Sandy road.
We can offer you a variety of shifts and hours to suit your own personal commitments.
You’ll receive an hourly rate of £6.85, rising to £7.00 once you have completed a probationary period, and an additional £1.60 for every hour you work after 7pm. For example, a full-time advisor achieving average bonus would receive on-target earnings (OTE) of £16k.
We like to reward and recognise our teams as often as we can, so you can look forward to receiving a monthly bonus for all of your achievements.
We will give you all the training, encouragement and support you will need to succeed in the role. All we ask for in return, is that you have previous customer service experience and a passion and drive to deliver great service.
As well as your basic salary and bonus, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive. The benefits package includes a pension scheme, life assurance and a range of offers and discounts available exclusively to Autoglass® employees, such as discounts on leisure facilities, holidays, attractions and many more products and services.
To exceed our customers’ expectations by giving the highest quality of service and standards of workmanship when replacing, repairing or fitting vehicle glass and providing other company services and products.
Branch Manager. Also carries out work under the direction of the Customer Contact Centre, as necessary.
Customer Service Advisors, Other technicians; Customer Contact Centre Operators.
To actively promote the Glass Repair service for Autoglass® and complete Glass Repair work on customers’ vehicles. This will be achieved by working with a designated Repair team and responding to customer demand and giving the highest quality service and standard of workmanship.
Operating process may vary by Region; you will either be reporting to a Branch Manager at the site you operate from or be reporting to a Repair Centre Manager, responsible for the repair team.
Customer Service Advisors, other Technicians; Customer Contact Centre Operators.
Your opportunity to manage an Autoglass® branch and lead a team of skilled technicians.
As a branch manager you’ll be expected to exceed our customers’ expectations every day by ensuring they receive the highest quality of service. You’ll also be responsible for ensuring that standards of performance are met through the effective management of all branch resources, and thereby maximise sales and profitability.
In your role as a branch manager you will report to a regional operations manager.
To provide an effective support function for the branch in all aspects of its business.
To identify customer needs and to provide the highest quality of service and standards to meet these needs.
To actively support the management of the branch and take responsibility of the branch, when requested, in the absence of the Manager or other key team members.
Branch Manager
Customer Service Advisors, other Technicians; Customer Contact Centre Operators.
To provide an effective flexible support function of the branch for administration, scheduling, health and safety, and other associated tasks.
To identify customer needs and to provide the highest quality of service and standards to meet these needs.
Branch Manager
Customer Service Advisors, other Technicians; Customer Contact Centre operators.
