A winning package for people who have a passion for providing great customer service over the phone.

The Job

As one of our Contact Centre Advisors you’ll often be the first person motorists talk to when they need our help.  You’ll need to be welcoming, whilst able to calmly and quickly find the best solution. For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged, or you might be asked to explain the safety aspects of driving with damaged car glass.  What you say and how you say it will leave a lasting impression with our customers so we’ll give you all the encouragement, training and confidence you need to do a great job.

Location

As one of our contact centre advisors you will be based at our Autoglass^® head office at Priory Business Park, Bedford. We’re next to the A421 Bedford Southern Bypass at its junction with the A603 Sandy road.

Hours

We can offer you a variety of shifts and hours to suit your own personal commitments.

Salary

You’ll receive an hourly rate of £6.45 once you have completed a probationary period, and an additional £1.60 for every hour you work after 7pm. For example, a full-time advisor achieving average bonus would receive on-target earnings (OTE) of £16k.

Bonus

We like to reward and recognise our teams as often as we can, so you can look forward to receiving a monthly bonus for all of your achievements.

Our requirements

We will give you all the training, encouragement and support you will need to succeed in the role. All we ask for in return, is that you have previous customer service experience and a passion and drive to deliver great service.

Benefits

As well as your basic salary and bonus, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive. The benefits package includes a pension scheme, life assurance and a range of offers and discounts available exclusively to Autoglass^® employees, such as discounts on leisure facilities, holidays, attractions and many more products and services.

An excellent salary for people who like to be out and about providing great service to motorists.

The Job

No two days are ever the same in this job.  As one of our mobile team of technicians, you’ll be on the road helping all sorts of people as you repair or replace glass on just about every vehicle you can imagine - from people carriers to sports cars.

You’ll be joining a team of 1,200 well-respected mobile technicians who work for the UK’s number one vehicle glass repair and replacement company, owned by Belron^® - the world’s biggest vehicle glass business.

Our  requirements

If you genuinely enjoy helping people and would like to provide an essential service to UK motorists – we’d really like to hear from you. So long as you have the right attitude and the drive and passion to deliver great customer service, we will give you the skills and expertise you need to do a great job - whatever your background.

Benefits

It can be a tough job as you’ll be expected to work in all sorts of conditions – but there are plenty of rewards for technicians who do well – for starters, you’ll be given your own van, uniform and mobile phone. Our team back at the branch will also be on hand to give you all the support you need.

In addition, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive.  The benefits package includes a pension scheme, life assurance and a range of offers and discounts available exclusively to Autoglass employees, such as discounts on leisure facilities, holidays, attractions and many more products and services.

Your opportunity to manage an Autoglass^® branch and lead a team of skilled technicians.

The job:

As a branch manager you’ll be expected to exceed our customers’ expectations every day by ensuring they receive the highest quality of service. You’ll also be responsible for ensuring that standards of performance are met through the effective management of all branch resources, and thereby maximise sales and profitability.

In your role as a branch manager you will report to a regional operations manager.

Your principal responsibilities:

We’ll expect you to develop the business by maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff, sales team and regional manager.

You’ll also be required to effectively manage the branch to ensure all budgets and other operational, financial, and customer service targets are met or exceeded. This includes maximising branch profits by effective management of operating costs.

A key responsibility is ensuring that all targets and results are effectively communicated and that all staff are aware of, understand, and are working to meet or exceed agreed targets and KPI’s.

As a branch manager you’ll need to understand and carry out, where applicable, the technical aspects of all products used by Autoglass^® in its delivery of excellent customer service.

You’ll be expected to apply a high standard of health and safety practice to the branch and staff. You’ll also need to lead by example, motivate and manage all branch staff fairly and consistently and to maintain morale at a high level.

At a regional level, you’ll play a key role in suppoting the operation of the Region in conjunction with the regional manager, head office functions, and other branch managers.

Overall, you will be fully accountable for all the activities of the Branch, assets, and people.